Friday, November 4, 2011

Formal Letter 1

Look at this task.

You are attending a course in London. Last week, because the trains were delayed by bad weather, you were late for college every day. On the worst day, the train was 1 hour 20 minutes late and you missed two classes.
This is an extract from an information leaflet you have picked up at the station.

We hope you have a pleasant journey with Capital Rail, but if you have any comments or complaints about our services, please write to the Customer Care Manager at the address below.
What we promise to do when things go wrong:
  • If you are delayed for more than one hour you may claim rail vouchers to the value of 50% of the journey made.

Write a letter to the Customer Care Manager at Capital Rail complaining about the poor service you have experienced and asking for compensation. Use your own words as far as possible. Write about 250 words. You do not need to include addresses.

Read the instructions carefully and highlight the key points. Ask yourself:

  • What is the purpose of your letter?
  • What do you want it to achieve?


Your letter should include the following points.

  • Why you are writing
  • Which of your journeys were delayed
  • How long the delays were
  • What happened as a result of the travel delays
  • What compensation you require


Decide how you will organise these points into about four paragraphs. What kind of things can you say in each paragraph?

Style and register

Thinking about what you want the letter to achieve, consider these questions:

  • Should the letter be formal or informal?
  • What tone is appropriate, eg angry, humorous, sarcastic, cool and factual?

Layout of a formal letter

This is how we organise a formal letter, although in the CAE exam it is not necessary to write addresses.

                                                                                                                        22 York Street
                                                                                                     BR8  450

The Principal                                                                                        24 November 2006
Clifton College

Dear Sir,
         I am interested in applying for a place on a computer course at your college and I would be grateful if you could send me full details of the courses you offer and the fees, together with an application form.
          I look forward to hearing from you.
          Yours faithfully
             S. M. Gilchrist
             S. M. Gilchrist  (Ms)

Letter of complaint

In the first paragraph explain the reason for writing.
In the second paragraph explain exactly what the problem is. Give all the necessary details about where and when it happened and who was involved. Give other relevant information in further paragraphs if necessary.
In the final paragraph  explain what action you want to be taken.

Useful language
I am writing to complain about …
                   to express my concern about the fact that …
                   to express my annoyance at ….

I must insist that you ….
I must urge you to ….
I feel I am entitled to a refund. 
I feel I am  entitled to some compensation for the inconvenience I have suffered.
I hope you will consider the points I have raised very carefully.
I shall expect a written apology at your earliest convenience.


It is usual to end letters which expect a reply with a sentence on a separate line. The most common ending is:
I look forward to hearing from you.


  1. Thank you for every other fantastic article. Where else could anybody get that type of info in such a perfect manner of writing? I have a presentation next week, and I am on the search for such information.

  2. You are talking about Formal letter. I have read this post and it is true that its better for to course London. Please explore more about resume and cover letter writing services.

  3. Before getting the benefit from this blog you have to confirm that what is the content in this site. You have to enjoy your work with the content services and with the you can enjoy the better guidence for your work.

  4. You're referring to Official notice. I've study this particular publish which is accurate which it's much better with regard to in order to program Birmingham. Make sure you visit the site regarding cv as well as resume cover letter composing providers.

  5. You have promised to give the best services to clients, that's why peoples are believe in you for the cover letter for medical director position. Now its you take to have in own way.

  6. This is the writing blog .It provides the some important rules for writing letter. This is the important blog for the letter writing .This post is very important for the letter writing. You can find more info here

  7. For the purpose of the formal letter and the best grammer tips you can check this new site in order to enjoy your life with the best session. There is the useful site from which you can enjoy the pleasent journey in this place.

  8. This comment has been removed by the author.

  9. I read a lot of formal letter so that I could know the main theme of writing a formal letter and here I get one of the best piece of the formal letter. visit website that is very helpful for the academic papers writing.

  10. That is an amazing idea and situation too to handle. Writing letter will be curious for me as what we choose in this scenerio. What kind of words we should picked will be counted.

  11. I did not know who to write a formal letter but your post actually guided me in very proper manner.You should share useful link some more stuff like this.